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Privacy Policy

1. Overview

TrueLabs respects your privacy and is committed to protecting your personal information.

We operate on a privacy-first, minimal data collection approach. We only collect information required to process orders and provide customer support.

2. Information We Collect

We collect only the information necessary to fulfill your order:

  • Name
  • Shipping address
  • Email address
  • Phone number (if provided)
  • Order details and purchase history

We do not intentionally collect unnecessary personal data.

3. How Your Information Is Used

Your information is used strictly for:

  • Processing and fulfilling orders
  • Shipping and delivery coordination
  • Customer support and communication
  • Fraud prevention and security

We do not use your data for profiling or invasive tracking.

4. Payments & Financial Data

TrueLabs does not store your payment details.

All payments are securely processed by third-party providers (e.g. Stripe, PayPal, or your selected payment gateway). These providers handle your financial data in accordance with their own privacy policies.

5. Cookies & Tracking

We use minimal cookies required for:

  • Website functionality (e.g. cart, checkout)
  • Basic performance and security

We do not use aggressive tracking, fingerprinting, or invasive analytics systems.

Where analytics are used, they are configured to be privacy-respecting.

6. Data Sharing

We only share your information where necessary:

  • Shipping carriers (for delivery purposes)
  • Payment processors (for transaction processing)
  • Legal authorities (only if required by law)

We do not sell, rent, or trade your personal data to third parties.

7. Data Retention

We retain order information:

  • For operational, accounting, and legal obligations
  • Only for as long as necessary

You may request deletion of your personal data at any time, subject to legal requirements.

8. Data Security

We implement appropriate security measures to protect your data, including:

  • Secure hosting environments
  • Encrypted connections (HTTPS)
  • Access controls

However, no system is completely secure, and you acknowledge this when using our services.

9. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to certain processing

To make a request, contact us using the details below.

10. Third-Party Services

Our website may use third-party services such as:

  • Payment gateways
  • Shipping providers
  • Hosting and infrastructure services

These providers have their own privacy policies, and we encourage you to review them.

11. Policy Updates

We may update this Privacy Policy from time to time.

Updates will be posted on this page with the revised date.

12. Contact

For privacy-related inquiries or requests:

📧 Email: health@truelabs.me
📱 WhatsApp: +61 481 835 854